Refund policy

Published 2026-08-21

Our after-sales window is 30 days from delivery. Please review what qualifies before shipping anything back.

1. Start a return

Email moscaandrea259@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

2. Postage for returns

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

3. Return eligibility

• Proof of purchase (order number) required
• Final sale / clearance outdoor SKUs are not eligible
• Items left outdoors and weathered after delivery are not eligible unless defective on arrival
• Item must be unused, clean, and in original packaging with all parts

4. What does not qualify

• Weathered, rusted, or dirt-soiled goods after outdoor use
• Missing stakes, covers, or hardware kits
• Final-sale seasonal clearance
• Unauthorized returns
• Damage from improper anchoring or overload

5. Steps

1. Email moscaandrea259@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Authorized returns move faster when you include clear photos of any defect.

6. Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check weight limits, weather ratings, and footprint on the product page before buying outdoor equipment. Tell us what you need when you email — we will check stock and guide the exchange or replacement.